Slide 1: AGENDA

• Primary Components
• Business Use
• Contact Information
• Architecture
• Primary Interfaces
• Projects
• System Updates
• Service Level Agreements
• Business Continuity Plan
• Monitoring

Slide 2: Primary Components

Brief details of the applications/databases/servers used by the components

Slide 3: Business Use

How are the applications used? By Who?

Slide 4: Contact Information

• IT Contacts
  • Primary -
  • Secondary -
• Business Contacts
  • Primary -
  • Secondary -
• Vendor Contacts
  • Primary -

Slide 5: Architecture

Visio Diagram showing a high level overview of the components

Slide 6: Primary Interfaces

• What other applications/components are affected by these components

Slide 7: Projects

• Current Projects
  • Details
• Upcoming Projects
  • Details

Slide 8: System Updates

What are the primary types of data updates/extractions, and(or) reports produced

Slide 9: Service Level Agreements

• Hours of Support
• What level support is in place

Slide 10: Monitoring

• What monitoring is currently in place? What is needed?

Slide 11: Business Continuity Plan

• Brief Overview of the DR infrastructure and plans

Slide 12: Questions?