LKPI P102

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DESCRIPTION

Description	Percentage of urgent repairs completed within time limits, as defined by the Right to Repair Regulations 1994 (Former BVPI 72). PFI1 and PFI2 data is not included.
Purpose/aim	This indictor monitors the efficiency of HFI and its contractors in meeting urgent repairs.
Definition	Urgent” is an arrangement to respond and complete repairs ranging from 1 to 7 working days. The Right to Repair Regulation 1994 sets out the list of defects and the prescribed period (in working days) for which the organisation must comply. The indicator asks for the number of urgent repairs completed by the authority as a percentage of all urgent repairs that could have been completed.
Formula	The denominator is: the number of urgent repairs that need access to the property. The numerator is: The number of urgent repairs completed by the authority.
Measurement period	Reported monthly through reporting year 1 April – 31 March

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PROCEDURE FOR REPORTING

•Purpose This is the procedure for reporting information on P100.

•Scope The procedure applies to all information regarding P100 that is provided to HFI performance monitoring team, as defined on the PI record card.

•Responsibilities Performance monitoring officer Matt Parsons is responsible for this procedure.

•Responsibilities During Absence Performance officer Anne Mushington is responsible for this procedure.

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PERFORMANCE INDICATOR RECORD

Reference / Title	P100 – Percentage of urgent repairs completed within time limits, as defined by the Right to Repair Regulations 1994
Link to Service Delivery Plan
Departmental Responsibility	Kier Islington & Repairs Coordination Unit
Data Collector
Performance Monitoring Officer	Matt Parsons
Method of Calculation	Proportion of all urgent repairs completed within timescale
Scope	All day to day repairs categorized
Collection frequency	Monthly
Record sheet	HMT data sheets / 12 Repairs / RTR CPA/ Monthly PI Recon. Checklist.xls
Where reported	HFI Property Services, SMT/HFI Board and Managed Property Sub Board
Current target	95.0%
Result for 2007/08	94.3%
Current London top quartile	97.77%
Current national top quartile	98.68%
Benchmarks	HouseMark?
Date of last review	N/A
Other related indicators

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This topic: Sandbox > TestTopic44497 > PropertyServices > LKPIP102
Topic revision: 25 Feb 2010, MattParsons

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