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Slide 1: AGENDA

  • Primary Components
  • Business Use
  • Contact Information
  • Architecture
  • Primary Interfaces
  • Projects
  • System Updates
  • Service Level Agreements
  • Business Continuity Plan
  • Monitoring

Slide 2: Primary Components

Brief details of the applications/databases/servers used by the components

Slide 3: Business Use

How are the applications used? By Who?

Slide 4: Contact Information

  • IT Contacts
    • Primary -
    • Secondary -
  • Business Contacts
    • Primary -
    • Secondary -
  • Vendor Contacts
    • Primary -

Slide 5: Architecture

Visio Diagram showing a high level overview of the components

Slide 6: Primary Interfaces

  • What other applications/components are affected by these components

Slide 7: Projects

  • Current Projects
    • Details
  • Upcoming Projects
    • Details

Slide 8: System Updates

What are the primary types of data updates/extractions, and(or) reports produced

Slide 9: Service Level Agreements

  • Hours of Support
  • What level support is in place

Slide 10: Monitoring

  • What monitoring is currently in place? What is needed?

Slide 11: Business Continuity Plan

  • Brief Overview of the DR infrastructure and plans

Slide 12: Questions?

Topic revision: r1 - 16 Apr 2012, EricLandrieu
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