Web Page Audience Site Structure

items in bold are menu items

• About TWiki
  • (link to News, Blog, etc)
  • What is TWiki?
    • Our Users
      • (Contains user quotes)
      • User Success Stories
    • Main Features
      • (link to Apps)
      • TWiki features by example
    • Compare
    • TWiki and Web 2.0
    • TWiki in the News
    • Download Cheat Sheet
    • TWiki Open Source Project (who runs this site?)
      • Roadmap
      • Contributing to TWiki
  • Considering TWiki
    • (link to Technical requirements), (link to Technical papers)
    • Integration with my Business
    • Cost, Maintenance and Support
      • (link to Support)
      • Getting Professional Support
    • Safety and Security
      • Security Notices
    • Introducing a Wiki in my Organization
  • Download
    • (link to Support), (link to Legacy.WikiRing, TWIKI.NET), (link to Security Notices)
    • Latest Stable Release
    • Installer Versions
    • Known Problems
    • Older Versions
  • Documentation
    • (link to technical papers)
    • User Guide
    • Technical Requirements
    • Installation Instructions
    • Reference Manual
    • Technical Papers
    • Older Versions

Apps
(lists higlighted examples)

• Browse apps
  • (lists higlighted examples)
  • by name
  • by feature
  • by sector
  • by date
  • by company
  • by keyword
  • by (TWiki) release
• Add your app
• Request an app

Extensions
(point to extension support)

• Browse extensions
  • by name
  • by feature
  • by keyword
  • by (TWiki) release
• Developing extensions
• Discuss

Community

• News and Blog
• About the community
  • Who's who
  • TWiki Champions
  • User pages
  • Getting in contact
• Contribute to TWiki
  • How to contribute
  • Areas to contribute
  • Guidance
  • Getting code access
• Development
  • Vision and Timeline
  • Current Focus
  • Programming Reference
  • Programming Guidelines
    • Writing quality code
    • Writing quality docs
  • Code Repository
  • Feature Requests
  • Bugs
  • Development discussions

Support

• Tutorials
• Training materials
• Help with extensions
• Upgrading help
• Answers to questions
• Report a problem
• Getting professional support
• Offering professional support

Click trails of personas based on proposed site structure

Note that each page may address several personas. The page structure and text may support multiple user needs.

Industry Analyst

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Irma Andersen (33) Industry Analyst	Overview: what, how, who Comparison Usage News, trends	Cheatsheet News blurbs/blog posts User stories Pointers to other sites	Proof that TWiki addresses current needs (so I can recommend it to companies) A newsworthy story Great usage examples

Topic / Interest	Possible click trail
General overview of TWiki (Industry Analyst Point of View - to be elaborated)	WhatIsTWiki?
Cheat sheet (If I would recommend TWiki, what would be my key words?)	WhatIsTWiki? > TWikiCheatSheet?
Comparison with other wikis	WhatIsTWiki? > CompareTWiki?
TWiki, Wikis and Web 2.0	WhatIsTWiki? > TWikisWikisAndWeb20?
Timeline and Vision	WhatIsTWiki? > TWikiRoadmap?
Main Features	Homepage or: ConsideringTWiki? > MainFeatures?
TWiki Usage (In which ways is TWiki being used? To what use? In which environments? In which markets?)	WhatIsTWiki? > OurUsers?
User Success Stories	ConsideringTWiki? > UserSuccessStories?
Who runs Twiki.org?	WhatIsTWiki? > WhoRunsTWikiOrg?
Example Applications	ExtensionsAndExamples? > ExampleApplications?
Blog and News	CommunityAndDevelopment? > TWikiCommunity > BlogAndNews?

Important to address persuasion arguments:

• Proof that TWiki addresses current needs (so I can recommend it to companies)
• A newsworthy story
• Great usage examples

Economic Buyer

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Eric Cedrof (48) Economic Buyer CEO	Confirmations, based on opinions of team members and snippets of information. How TWiki will improve the workgroups.	Structured, short documents. Management summary at the top, one subject per document. A mix of qualitative results (statements, experiences, stories) and numbers.	A tool that will solve his problem: better workgroup integration. Safe, mature and with support. Cheap to create and maintain.

Topic / Interest	Possible click trail
General overview of TWiki (Economic Buyer Point of View - to be elaborated)	WhatIsTWiki?
TWiki Usage (In which ways is TWiki being used? To what use? In which environments? In which markets?)	WhatIsTWiki? > OurUsers?
User Success Stories	-- pages will be too long; preferably quotes; see for example http://twiki.net/customers.html --
Safety	SafetyAndSecurity? > Safety
Costs, maintenance and support	ConsideringTWiki? > CostMaintainanceAndSupport?
Getting Professional Support	Support > GettingProfessionalSupport?
Example Applications	-- won't go searching for real examples; a list of applications names with small pictures works better --

Important to address persuasion arguments:

• A tool that will solve his problem: better workgroup integration.
• Safe, mature and with support.
• Cheap to create and maintain.

Note:

• This person will not do the research himself. He needs to be persuaded by others.
• Structured, short documents. Management summary at the top, one subject per page.
• A mix of qualitative results (statements, experiences, stories) and numbers.

Infrastructure Buyer

Warning: Can't find named section InfrastructureBuyer in topic Development.WebsitePersonas

Topic / Interest	Possible click trail
General overview of TWiki (Infrastructure Buyer Point of View - to be elaborated)	WhatIsTWiki?
Main Features	Homepage or ConsideringTWiki? > MainFeatures?
Comparison with other wikis	WhatIsTWiki? > CompareTWiki?
Costs, maintenance and support	ConsideringTWiki? > CostMaintainanceAndSupport?
Support	ConsideringTWiki? > Support and Support > Homepage
Getting Professional Support	ConsideringTWiki? > GettingProfessionalSupport?
Safety	ConsideringTWiki? > Safety
Integration	ConsideringTWiki? > IntegrateTWiki?
Requirements	ConsideringTWiki? > InstallationRequirements?
Other TWiki versions and distros	InstallationRequirements? > SupportedPlatforms?
Technical Papers	ConsideringTWiki? > TechnicalPapers?
Security Notices	SafetyAndSecurity? > SecutityNotices? and LatestRelease? > SecutityNotices?
Known Problems of TWiki	Support > KnownProblems? and LatestRelease? > KnownProblems?
Installation Overview	CompleteDocumentation? > InstallingTWiki?
Timeline and Vision	WhatIsTWiki? > TWikiRoadmap?
Feature Requests	CommunityAndDevelopment? > TWikiDevelopment? > FeatureRequests
Answers to questions	Support > AnswersToQuestions?

Important to address persuasion arguments:

• Low cost (read: easy)
• Easy to install and maintain
• Secure

End User

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Ellen Uster (29) Tester / End User Senior at Communication and 'end user'	Compact introduction to TWiki: what does it do, how does it help. How does it fit in the Web2.0 landscape? Examples usage in other companies How support has been arranged How TWiki can be introduced in the organization	Concise introduction, complete. Written by humans for humans. User stories Pointers to support (how is this first impression?) Stories about introducing TWiki in the organization	Great usage examples Evaluation help Summarizing pros and cons to use with my report

Topic / Interest	Possible click trail
General overview of TWiki (End User Point of View - to be elaborated)	WhatIsTWiki?
TWiki, Wikis and Web 2.0	WhatIsTWiki? > TWikisWikisAndWeb20?
User Success Stories	ConsideringTWiki? > UserSuccessStories?
Example Applications	ExtensionsAndExamples? > ExampleApplications?
Try TWiki	ExtensionsAndExamples? > TryTWiki?
How to introduce a wiki in the organization?	ConsideringTWiki? > HowToIntroduceTWiki?
Costs, maintenance and support	ConsideringTWiki? > CostMaintainanceAndSupport?
Training materials	Support > TrainingMaterials?
Tutorials	Support > TWikiTutorials?
User documentation (current version)	CompleteDocumentation? > UserDocumentation?
Reference Manual (current version)	CompleteDocumentation? > ReferenceManual?
Answers to questions	Support > AnswersToQuestions?

Note:

• Concise introduction, complete. Written by humans for humans.
• Summarizing pros and cons to use with my report

Important to address persuasion arguments:

• Great usage examples
• Evaluation help

Potential Contributor

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Lasse Poven (24) Potential contributor Information management student	How to things work here, who is in control. A way to contribute with something significant. People to address, to connect to. A community center. Guidance, tips and advice.	Introduction to TWiki and twiki.org. Who runs what. Overview of areas to contribute. A place to discuss contributions. Pointers to people. Who is online? Faces.	Being wanted. Applying ideas that will be used by thousands of people.

Topic / Interest	Possible click trail
Main Features	Homepage or: ConsideringTWiki? > MainFeatures?
Comparison with other wikis	WhatIsTWiki? > CompareTWiki?
User Success Stories	ConsideringTWiki? > UserSuccessStories?
Timeline and Vision	WhatIsTWiki? or CommunityAndDevelopment? > TWikiDevelopment? > VisionAndTimeLine?
Who runs Twiki.org?	WhatIsTWiki? > WhoRunsTWikiOrg?
User documentation (current version)	CompleteDocumentation? > UserDocumentation?
Blog and News	CommunityAndDevelopment? > TWikiCommunity > BlogAndNews?
How to recipes	ExtensionsAndExamples? > HowToRecipes?
Plugins	ExtensionsAndExamples? > TWikiPlugins
Try TWiki	ExtensionsAndExamples? > TryTWiki?
Example Applications	ExtensionsAndExamples? > ExampleApplications?
About the TWiki Community	CommunityAndDevelopment? > TWikiCommunity
Faces and People	CommunityAndDevelopment? > TWikiCommunity > UserPages?
TWiki Champs	CommunityAndDevelopment? > TWikiCommunity > WhoIsWho? > TWikiOrgChampions?
Getting in contact	CommunityAndDevelopment? > TWikiCommunity > GettingInContact?
How to contribute	CommunityAndDevelopment? > TWikiCommunity > Contributing > HowToContribute?
Where to contribute	CommunityAndDevelopment? > TWikiCommunity > Contributing > AreasToContribute?
Guidance on contribution	CommunityAndDevelopment? > TWikiCommunity > Contributing > ContributionGuideLine?
Brainstorming	CommunityAndDevelopment? > TWikiDevelopment? > BrainstomingTopics?
Tutorials	Support > TWikiTutorials?
Answers to questions	Support > AnswersToQuestions?
Report a Problem	Support > ReportAProblem?

Removed (too developer oriented):

Getting Code Access	CommunityAndDevelopment? > TWikiDevelopment? > GettingCodeAccess?
Current Development Focus	CommunityAndDevelopment? > TWikiDevelopment? > CurrentDevelopmentFocus?
Report Bugs	CommunityAndDevelopment? > TWikiDevelopment? > Bugs
Feature requests	CommunityAndDevelopment? > TWikiDevelopment? > FeatureRequests
Development Discussions	CommunityAndDevelopment? > TWikiDevelopment? > DevelopmentDiscussions?
Extension specific questions	Support > Extension > ExtensionXYQuestions?

Current Contributor

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Johan Curbain (32) Current contributor Independent consultant	Programming guidelines for core and plugins Programming reference Contributor centered information Contact with other contributors	Quality documents about/around programming (quick lookup) Contributor center	Being able to work efficiently Working with high quality code and docs Human touch

Topic / Interest	Possible click trail
Blog and News	CommunityAndDevelopment? > TWikiCommunity > BlogAndNews?
About the TWiki Community	CommunityAndDevelopment? > TWikiCommunity
User Success Stories	ConsideringTWiki? > UserSuccessStories?
Technical Papers	ConsideringTWiki? > TechnicalPapers?
Security Notices	SafetyAndSecurity? > SecutityNotices?
Older Versions of TWiki	DownloadTWiki > OlderVersions?
Reference Manual (current and older version)	CompleteDocumentation? > ReferenceManual?
How to recipes	ExtensionsAndExamples? > HowToRecipes?
Plugins	ExtensionsAndExamples? > TWikiPlugins
Example Applications	ExtensionsAndExamples? > ExampleApplications?
Blog and News	CommunityAndDevelopment? > TWikiCommunity > BlogAndNews?
About the TWiki Community	CommunityAndDevelopment? > TWikiCommunity
Faces and People	CommunityAndDevelopment? > TWikiCommunity > UserPages?
TWiki Champs	CommunityAndDevelopment? > TWikiCommunity > WhoIsWho? > TWikiOrgChampions?
Getting in contact	CommunityAndDevelopment? > TWikiCommunity > GettingInContact?
How to contribute	CommunityAndDevelopment? > TWikiCommunity > Contributing > HowToContribute?
Where to contribute	CommunityAndDevelopment? > TWikiCommunity > Contributing > AreasToContribute?
Guidance on contribution	CommunityAndDevelopment? > TWikiCommunity > Contributing > ContributionGuideLine?
Current Development Focus	CommunityAndDevelopment? > TWikiDevelopment? > CurrentDevelopmentFocus?
Programming references	CommunityAndDevelopment? > TWikiDevelopment? > TWikiProgramminReferences?
Writing Quality Code	CommunityAndDevelopment? > TWikiDevelopment? > TWikiProgramminGuidelines? > WritingQualityCode?
Writing Quality Docs	CommunityAndDevelopment? > TWikiDevelopment? > TWikiProgramminGuidelines? > WritingQualityDocs?
Code Acces	CommunityAndDevelopment? > TWikiDevelopment? > CodeAccess?
Report Bugs	CommunityAndDevelopment? > TWikiDevelopment? > Bugs
Feature requests	CommunityAndDevelopment? > TWikiDevelopment? > FeatureRequests
Development Discussions	CommunityAndDevelopment? > TWikiDevelopment? > DevelopmentDiscussions?
Brainstorming	CommunityAndDevelopment? > TWikiDevelopment? > BrainstomingTopics?
Tutorials	Support > TWikiTutorials?
(give) Upgrading Help	Support > UpgradingHelp?
Answers to questions	Support > AnswersToQuestions?
Report a Problem	Support > ReportAProblem?
Extension specific questions	Support > Extension > ExtensionXYQuestions?
Training materials	Support > TrainingMaterials?
Giving / Getting Professional Support	Support > GettingProfessionalSupport?

Wiki Champion

Warning: Can't find named section Legacy.WikiChampion in topic Development.WebsitePersonas

User Success Stories	ConsideringTWiki? > UserSuccessStories?
Safety	SafetyAndSecurity? > Safety
Integration	ConsideringTWiki? > IntegrateTWiki?
How to introduce a wiki in the organization?	ConsideringTWiki? > HowToIntroduceTWiki?
Latest stable release	LatestRelease?
Security Notices	SafetyAndSecurity? > SecutityNotices?
User documentation (current version)	CompleteDocumentation? > UserDocumentation?
Reference Manual (current version)	CompleteDocumentation? > ReferenceManual?
Installation Instructions	CompleteDocumentation? > InstallationInstructions?
How to recipes	ExtensionsAndExamples? > HowToRecipes?
Plugins	ExtensionsAndExamples? > TWikiPlugins
Example Applications	ExtensionsAndExamples? > ExampleApplications?
Blog and News	CommunityAndDevelopment? > TWikiCommunity > BlogAndNews?
About the TWiki Community	CommunityAndDevelopment? > TWikiCommunity
TWiki Champs	CommunityAndDevelopment? > TWikiCommunity > WhoIsWho? > TWikiOrgChampions?
Getting in contact	CommunityAndDevelopment? > TWikiCommunity > GettingInContact?
How to contribute	CommunityAndDevelopment? > TWikiCommunity > Contributing > HowToContribute?
Where to contribute	CommunityAndDevelopment? > TWikiCommunity > Contributing > AreasToContribute?
Getting Code Access	CommunityAndDevelopment? > TWikiDevelopment? > GettingCodeAccess?
Report Bugs	CommunityAndDevelopment? > TWikiDevelopment? > Bugs
Development Discussions	CommunityAndDevelopment? > TWikiDevelopment? > DevelopmentDiscussions?
Brainstorming	CommunityAndDevelopment? > TWikiDevelopment? > BrainstomingTopics?
Tutorials	Support > TWikiTutorials?
Answers to questions	Support > AnswersToQuestions?
Report a Problem	Support > ReportAProblem?
Extension specific questions	Support > Extension > ExtensionXYQuestions?
Training materials	Support > TrainingMaterials?
(get) Upgrading Help	Support > UpgradingHelp?